Refund Policy
Returns, Refunds & Delivery Protection
At VØVRS, we aim to keep every order experience clear, fair, and reliable. Below is our policy regarding returns, refunds, shipping responsibility, and delivery-related issues.
We accept returns within 30 days of delivery. To be eligible for a return, the item must be in acceptable condition and submitted within the allowed return window.
If you would like to request a return or report a delivery issue, please contact our team first before sending anything back.
30-Day Return Window
Returns can be requested within 30 days after the package is delivered.
Buyer-Responsibility Returns
If the return is due to a buyer-related reason—such as not liking the item, no longer wanting it, or feeling that the style or effect does not suit your preference—the buyer is responsible for the return shipping cost.
Seller-Responsibility Returns
If the return is due to our responsibility—such as receiving the wrong item, receiving a defective item, or a clear quality issue—we will cover the return shipping cost.
Approved Refunds
Once your return or claim is reviewed and approved, your refund will be processed back to your original payment method.
Inspection Before Refund
We may need to inspect return details, photos, delivery records, or the returned product before finalizing a refund.
Processing Time
Refund timing may vary depending on your payment provider, but we will process approved refunds as soon as possible after confirmation.
Undelivered Packages
If your package is not delivered, or is confirmed lost in transit, we will offer either a full refund or a free replacement shipment.
Lost in Transit
If tracking or carrier verification shows that the parcel was lost before successful delivery, we will take responsibility and resolve the issue for you.
Delivery Notification
When your package is close to delivery, we will send you an email reminder so you can stay aware of the arrival status.
Delivery Evidence
After delivery, we may provide delivery evidence such as a photo of the package placed at the door or a record showing that the package was signed for upon receipt.
Packages Stolen After Delivery
If a package is successfully delivered to the address provided and is later stolen from the doorstep or surrounding area, we are unable to take responsibility for that loss.
High-Risk Delivery Areas
If you are located in an area where parcels may be at greater risk after delivery, we strongly recommend using a monitored delivery location or installing a door camera or security camera near the entrance.
If you need to cancel your order or change your shipping address, please contact us within 3 days of placing the order by live chat or email at info@vovrs.com.
For return requests, refund questions, or delivery concerns, contact us at info@vovrs.com or use the live chat on our website.
Our team usually replies within 12–24 hours.