Support & FAQs

Rovaday Customer Care

Shipping, Returns & Refunds

Shop with confidence at Rovaday. We offer worldwide shipping, protected delivery, and a straightforward return and refund process designed to make your experience smooth from checkout to delivery.

Worldwide Shipping

Available to most destinations, with tracking details sent by email after dispatch.

Fast Processing

Orders are typically processed within 1–3 business days.

30-Day Returns

Eligible items may be returned within 30 days after delivery.

Protected Orders

If your package is lost or stolen in transit, we offer a refund or reshipment.

Shipping Policy

We are pleased to offer worldwide shipping to most destinations and aim to process all orders within 1–3 business days.

  • Estimated delivery time: 3–12 business days depending on destination
  • Expedited shipping options may be available at checkout
  • Shipping fees are calculated at checkout
  • Tracking details are sent by email once your order has shipped

Shipping Protection Included

Every order is protected from dispatch through final delivery. If a package is lost or stolen in transit, we will provide one of the following resolutions:

  • Full refund
  • Complimentary reshipment

To help ensure a smooth delivery, please review your shipping address carefully before placing your order. Incorrect or incomplete address information may result in delays or unsuccessful delivery.

Read Full Shipping Policy

Return & Refund Policy

Shop with confidence — we offer a 30-day money-back guarantee and accept returns within 30 days after delivery for eligible items.

  • Items must be unused, in original packaging, and with tags attached
  • Proof of purchase is required for eligible returns
  • Damaged, defective, or incorrect items should be reported promptly
  • Approved refunds are issued to the original payment method within 1–3 business days after inspection

Return Shipping Costs

For quality-related issues or shipping errors on our side, we will cover the return shipping cost. For non-quality-related returns, return shipping is typically the responsibility of the customer.

If your item arrives damaged, defective, or incorrect, please contact us and we will work with you to make it right as quickly as possible.

Read Full Return & Refund Policy

Frequently Asked Questions

How long does shipping take?
Orders are usually processed within 1–3 business days, and delivery generally takes 3–12 business days depending on the shipping destination.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be sent to the email address used at checkout.
What if my package is lost or stolen?
Every order is covered by shipping protection. If a package is lost or stolen in transit, we will offer either a full refund or a complimentary reshipment based on the circumstances.
Can I return my order?
Yes. Eligible items may be returned within 30 days after delivery, provided they are unused, in original packaging, with tags attached, and accompanied by proof of purchase.
How long do refunds take?
Once your return is received and inspected, approved refunds are typically issued to your original payment method within 1–3 business days.

Need More Information?

For complete details regarding shipping, delivery, returns, and refunds, please review our full policy pages below.

Shipping Policy Return & Refund Policy